Return Policy

Last updated: __________

Eksucart is built for vendors and bulk buyers. We work with verified suppliers and fulfilment processes to reduce stock issues. However, if something goes wrong, the rules below explain when a return, replacement, or resolution can be approved.

1. Return Window

Requests must be made within 24–48 hours after delivery, subject to the terms below. Late requests may be declined because evidence and supplier verification becomes unreliable after that period.

2. Eligible Issues

• Wrong item delivered (different product from what was ordered).
• Missing items (shortage compared to the confirmed order quantities).
• Damaged items on arrival (must be reported immediately with evidence).
• Defective items (where applicable and verifiable).

3. Not Eligible

• Change of mind after purchase.
• Items damaged after delivery due to handling, water, heat, or misuse.
• Products marked “final sale” or “non-returnable” on the listing.
• Perishable or hygiene-sensitive items once opened (where applicable).

4. Required Evidence (Mandatory)

To protect vendors and suppliers, you must provide clear evidence:

• Unboxing video from start to finish (recommended).
• Photos showing the issue clearly.
• Delivery confirmation details (order ID, date/time).

5. Resolution Options

• Replacement (when stock is available).
• Partial refund for verified shortages or issues.
• Store credit (where appropriate).

6. Return Logistics

If a return is approved, Eksucart will provide instructions for pickup/drop-off depending on your location and the supplier’s process. Items must be returned in the condition received (unless the claim is for damage/defect).

7. Fraud Prevention

False claims, manipulated evidence, or repeated abuse of returns may lead to suspension or account restrictions. We protect the marketplace so vendors can operate with confidence.

8. Contact

To file a return request:
Email: __________
Phone/WhatsApp: __________