Privacy Policy

Last updated: __________

Eksucart (“Eksucart”, “we”, “us”) operates a wholesale sourcing and fulfilment marketplace built for resellers, student vendors, and small businesses. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website, services, and related tools.

1. Information We Collect

A. Information you provide

• Account details: name, email, phone number, password (encrypted).
• Business/vendor details: store name, delivery preferences, saved addresses.
• Order details: items selected, quantities (MOQ), delivery notes, and communications.
• Support messages: chats, emails, and feedback you send to us.

B. Information collected automatically

• Device and usage data: pages viewed, clicks, time spent, and crash reports.
• Log data: IP address, browser type, timestamps, and referral pages.
• Cookies/local storage: to keep you signed in and improve your experience.

C. Information from third parties

• Payment processors and banks: transaction references and payment status.
• Identity/verification providers (where applicable): supplier onboarding verification outcomes.

2. How We Use Your Information

• To create and manage accounts for buyers and suppliers.
• To process orders, fulfilment, delivery routing, and order updates.
• To maintain accurate stock status and reduce out-of-stock issues for vendors.
• To prevent fraud, enforce platform rules, and protect users.
• To improve our marketplace, search relevance, and product recommendations.
• To send operational messages (e.g., order updates, critical service alerts).

3. How We Share Information

We only share data when necessary to run the marketplace:

• Suppliers: order details required to prepare your items.
• Logistics/fulfilment partners: delivery address, contact number, and delivery notes.
• Payment processors: data required to complete payments and compliance checks.
• Legal and safety: when required by law or to protect users and the platform.

4. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal data. No system is 100% secure; however, we continuously improve our controls to reduce risk.

5. Data Retention

We keep data as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, we delete or anonymize it.

6. Your Choices

• You can update your account details from your profile settings.
• You may request access or deletion of your data, subject to legal requirements.
• You can disable cookies via your browser (some features may not work properly).

7. Children’s Privacy

Eksucart is designed for commerce and is not targeted at children. If you believe a child has provided us personal data, contact us so we can take appropriate action.

8. Changes to this Policy

We may update this policy from time to time. If we make significant changes, we’ll post an updated version with a new “Last updated” date.

9. Contact

For privacy requests or questions, contact us at:
Email: __________eksucart@gmail.com
Phone/WhatsApp: __________